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05-01-2018

Technical Support Engineer - IBM

We are looking for people to join our team in the domain of data warehousing appliance customer support - a critical business driver for IBM and our clients using our IBM Infosphere Information Server line - a unique combination of software and hardware that allows our customers to enter the next level in business analytics.

As a Software Support Engineer, you will be using technical and negotiation skills to diagnose and resolve complex technical problems for clients, ensuring high levels of customer satisfaction.

Responsibilities:

Handling and solving complex technical problems from our international customers and partners that relate to the technical behavior IBM Infosphere DataStage Server.
Meeting customer satisfaction targets
Being persistent and innovative in the provision of workarounds; clearly and concisely identifying any product defects
Organizing and prioritizing work effectively and differentiating between decisions that can be made independently and those that should be referred to other specialists or management

Required Technical and Professional Expertise

Knowledge of the Windows Server and Linux/Unix OS is a must
Knowledge with RDBMS like Oracle,DB2,MS SQL etc.
Understanding of Extract,Transform and Load (ETL) concepts
English: Fluent

Please apply via:
https://krb-sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerid=26059&siteid=5016&AReq=114016BR#jobDetails=125252_5016

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